For this final assignment you will need to research one of the following companies listed below.
- Barnes & Noble
- Home Depot
***You may select another company if you do not want to study one of the 10 above. HOWEVER, you must seek my approval first***
Write a 4-6 page formal research essay describing:
- A brief overview of your selected company.
- Why your companyâ€™s customer relations philosophy is successful or not successful. Does the philosophy tie into the companyâ€™s mission statement?
- Does the company meet the needs of their customers? Why or why not?
- Is there an opportunity for the company to increase their customer relations skills? Explain.
Your essay should be in APA format, contain at minimum 3 outside academic sources, a title page, and a reference page.
Format should follow:
- Title Page
- Reference page
Do not rewrite the questions into your essay!
First person is NOT allowed in this assignment. Page number does not include title and reference page.